Coronavirus (COVID-19) Information

TRS, ERS, and PEEHIP Members:

Pursuant to the Governor’s order and in furtherance of the need to slow the spread of the coronavirus, the RSA is currently operating with a limited on-site staff through April 17. Please note that RSA offices are not open to visitors at this time.

Please be assured that retirement payments will continue without delay or interruption. We will also be available to handle all urgent retirement and PEEHIP insurance issues.

If you have an URGENT retirement or PEEHIP insurance issue that requires immediate attention, you may call 334.517.7000 or 877.517.0020. Although the RSA and PEEHIP staff are making every effort to assist you as soon as possible, please be aware that there may be significant delays in answering calls. Also please be aware that inquiries related to immediate medical situations will take priority, so if your call is related to a need for medication or access to medical care through your PEEHIP insurance, please hold on the line until someone answers your call.

Because of this unusual situation, RSA staff may have to defer handling routine/non-time sensitive retirement and PEEHIP insurance inquiries. We ask for your patience and that whenever possible you refrain from making calls to the RSA staff concerning those routine matters until a later time.

If you have any questions, please review our website for access to forms and information that may answer your questions. You may also log into your Member Online Account at https://mso.rsa-al.gov to view all account-related specifics and recent correspondence associated with your retirement or PEEHIP Insurance account.  If these valuable resources do not provide the information you need, you may submit your question via email to member.services@rsa-al.gov or through the MOS online system. Please provide a telephone number in your submission in case we need to contact you immediately. 

Employers:

Please contact ESS at employer.services@rsa-al.gov or submit inquiries through the ESS portal Question Center.  

Keeping Your Data Safe:

During this uncertain time, please be vigilant of your personal information. The RSA makes every effort to protect online information according to established RSA security practices, industry best practices, Healthcare Privacy Laws (HIPPA) and Alabama law. The information we collect for each retirement plan administered by the RSA is limited to what we believe is necessary to conduct business; to manage your records, accounts, and funds; to comply with laws and regulations; and to understand your retirement needs so that we can provide you with superior service.

When corresponding via e-mail or any other form of electronic messaging with the RSA, it is not necessary to provide us with sensitive information such as your “full” Social Security Number or Credit Card Number. Messages sent via the Internet may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure message transmissions while others have not, thereby compromising the privacy and integrity of a message. A message intended only to be read by a member of the RSA staff could be viewed by an unauthorized party. Solicitation of Personal Information An RSA member should never respond to an unsolicited e-mail, text message, or phone call requesting they provide personal information to verify information about their retirement account or to re-activate an online account. The RSA does not contact members via e-mail or phone to verify or request security information. If you receive such a fraudulent request, please do not respond; email us at service.desk@rsa-al.gov.

If you believe information about your retirement has been compromised, please contact us immediately at 800.517.0020 or 334.517.7000.

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