Employer Services

Employer Self-Service (ESS) Portal Manual for ERS Employers

Employer Self-Service (ESS) Portal Manual for TRS Employers

The Employer Services Division serves as the primary contact for all questions and issues regarding employer reporting in the Employer Self-Service (ESS) Portal. We provide training and support on the ESS Portal to RSA participating employers. Employer Services Representatives (ESR) are available to assist with navigation through the ESS Portal, as well as determining employee eligibility, proper tier assignments, correct contribution rates, contribution limits, reporting deadlines, and more. The ESRs can help ensure enrollments are created correctly, and contributions are reported correctly, as well as help resolve reporting errors, etc., in the ESS Portal. The ESRs perform regular audits of employer enrollment and contribution information to ensure accurate reporting.

Employer Services offers in-person training on the ESS Portal for employer ESS Users. These trainings are thorough and provide an in-depth review of the ESS Portal and the various reports available to employers. In addition, these trainings allow ESRs to identify and help resolve reporting errors and any reporting issues the employer may have in the ESS Portal.

Employer Services frequently sends important information to the participating employer contact persons via mass email and in The Employer Connection newsletters. Please take time to read the information contained in these communications as these are meant to be resources for our employers.

Please contact Employer Services by phone at 334.517.7005 or by email at employer.services@rsa-al.gov  if you need assistance concerning the ESS Portal or to schedule in-person training for your agency’s ESS Users.

  • You can access the production site at the following link: https://ess.rsa-al.gov
  • For training and more information, use the Employer Self-Service (ESS) Training page to view Computer-Based Training (CBTs) videos regarding the Employer Portal.
  • Training for the ESS Portal will be located on the Additional ESS Training page. The training page gives more detail on the file formats, quick tips, and training simulations.